Privacy Policy — 799pk Platform

Data Controller Identity

1.1 For the purposes of this Privacy Policy, the data controller responsible for the personal data of 799pk account holders and website visitors is the operating entity behind the 799pk platform, accessible at 799pk.org.

1.2 References throughout this document to "799pk," "we," "us," or "our" refer to this operating entity in its capacity as data controller of the personal information described herein.

1.3 References to "you," "your," "user," or "player" refer to any individual whose personal data is processed by 799pk — including registered account holders, former account holders, and individuals who visit the 799pk website without creating an account.

1.4 For all data protection enquiries, rights requests, or complaints, please contact the 799pk data protection point of contact at [email protected] with the subject line "Data Protection Request."

Scope of This Privacy Policy

2.1 This Privacy Policy applies to all personal data collected and processed by 799pk in connection with:

• The registration and operation of 799pk user accounts;
• The provision of gaming and betting services through the 799pk platform;
• The processing of deposits, withdrawals, and other financial transactions via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK, and other accepted payment methods;
• Customer support interactions conducted via Live Chat, email, or any other communication channel;
• Marketing communications sent to users who have consented to receive them;
• Visits to the 799pk website, including browsing activity and device information collected via cookies and similar technologies.

2.2 This policy should be read in conjunction with the 799pk Terms & Conditions and the 799pk Responsible Gaming Policy, both of which contain provisions relevant to the collection and use of personal data.

Categories of Personal Data We Collect

799pk collects personal data across several categories, depending on how you interact with the platform:

3.1 Account Registration Data

When you create a 799pk account, we collect: your chosen username; your registered Pakistani mobile number (used as your primary account identifier and for SMS-based security verification); your date of birth (for age verification — 799pk is a 21+ platform); and the password you set (stored in irreversibly hashed form — we never store your actual password).

3.2 Identity Verification (KYC) Data

When you reach withdrawal thresholds or as required by our AML compliance obligations, we may request identity documents including your CNIC (Computerised National Identity Card) number, and in some cases a photograph of your CNIC or a selfie for liveness verification. This data is processed strictly for compliance purposes and is not used for any marketing or profiling activities.

3.3 Financial Transaction Data

We collect records of all deposits and withdrawals processed through your 799pk account, including transaction amounts, timestamps, payment method types (e.g., JazzCash, EasyPaisa, HBL), and transaction reference numbers. We do not store full mobile wallet PINs, bank account passwords, or card numbers — payment authentication occurs through your mobile wallet app or bank portal, not on 799pk servers.

3.4 Gaming & Betting Activity Data

We maintain records of all gaming activity associated with your 799pk account, including: games played, bet amounts, outcomes, session durations, and bonus usage history. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory reporting.

3.5 Device & Technical Data

When you access 799pk, our servers automatically collect certain technical information including: your IP address; browser type and version; operating system; device type; and general geographic location (derived from IP, not GPS). This data is used to maintain platform security, prevent fraud, and optimise the platform experience.

3.6 Communication Data

When you contact 799pk's support team via Live Chat or email, the content of those communications — including any personal information you volunteer in the course of seeking assistance — is retained as part of your support record for quality assurance and dispute resolution purposes.

How 799pk Uses Your Personal Data

The following table summarises the primary purposes for which 799pk processes personal data, together with the categories of data involved in each activity:

799pk does not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human oversight. Responsible gaming interventions — such as account restrictions triggered by abnormal gaming patterns — are reviewed by a member of the 799pk compliance team before being applied to an active account.

Legal Bases for Processing

799pk processes personal data under the following legal bases:

• Contractual Necessity: The processing of registration data, financial transaction data, and gaming activity data is necessary for the performance of the contract between you and 799pk — namely, the provision of the gaming and betting services you have registered to access. Without this processing, 799pk cannot operate your account.
• Legal Obligation: 799pk is required by its international gaming licence obligations and applicable AML regulations to conduct identity verification, retain transaction records, monitor for suspicious financial activity, and report certain data categories to regulatory authorities. This processing is non-optional and is not subject to your objection rights.
• Legitimate Interests: 799pk processes device and technical data for fraud prevention and platform security purposes on the basis of our legitimate interest in maintaining a secure, fair gaming environment for all users. We have assessed that this processing is proportionate and does not override your privacy interests.
• Consent: Where 799pk sends you marketing communications — including personalised bonus offers and promotional notifications via SMS — this is done on the basis of your consent, provided during the account registration process or via your account communication preferences. You may withdraw this consent at any time by updating your account settings or contacting our support team.

Data Sharing & Third-Party Disclosure

6.1 General Principle. 799pk does not sell, rent, or commercially transfer your personal data to any third party for that party's own marketing or commercial purposes. Your personal information is not a product at 799pk — it is a responsibility.

6.2 Service Providers. 799pk engages third-party service providers who process personal data on our behalf to support the operation of the platform. These include: payment processing partners (JazzCash, EasyPaisa, and banking partners); KYC and identity verification service providers; fraud detection technology providers; customer support platform providers; and cloud hosting and infrastructure providers. All third-party processors are contractually bound to process your data only as directed by 799pk, to maintain appropriate security standards, and not to use your data for their own independent purposes.

6.3 Game Providers. Where 799pk integrates third-party game engines from licensed game studios, limited technical data (such as session identifiers and bet amounts) may be shared with those studios for the purpose of delivering the game experience. This data is shared under strict contractual protections and does not include your name, mobile number, or financial account details.

6.4 Regulatory & Legal Disclosure. 799pk will disclose personal data to government authorities, law enforcement agencies, or regulatory bodies where required to do so by applicable law, court order, or regulatory direction. We will notify you of any such disclosure where legally permitted to do so.

6.5 Business Transfers. In the event that the 799pk platform or its operating entity is subject to a merger, acquisition, or sale of substantially all assets, your personal data may be transferred as part of that transaction. We will notify registered users of any such transfer and the identity of the new data controller before the transfer takes effect.

Cookies & Tracking Technologies

7.1 799pk uses cookies and similar tracking technologies on the 799pk website to support platform functionality, maintain your session after login, prevent fraud, and understand how players use the platform so that we can improve it.

7.2 Types of Cookies Used by 799pk

• Strictly Necessary Cookies: These cookies are essential for the 799pk platform to function. They maintain your login session, protect against cross-site request forgery, and enable core security features. These cookies cannot be disabled without significantly impairing your ability to use 799pk.
• Functional Cookies: These cookies remember your platform preferences — such as your preferred language setting and display preferences — to provide a more personalised experience on subsequent visits.
• Analytics Cookies: 799pk uses anonymised analytics data to understand aggregate usage patterns on the platform — which game categories are most visited, which pages have the highest drop-off rates, and so on. This data is used exclusively to improve the platform and is not linked to individual user profiles.
• Security Cookies: These cookies assist 799pk's fraud detection systems by identifying unusual access patterns, multiple account attempts from a single device, and other signals that may indicate prohibited activity.

7.3 You may adjust cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging into your 799pk account. Disabling other cookie categories will not prevent account access but may affect certain platform features.

7.4 799pk does not use third-party advertising cookies or tracking pixels that would allow external advertising networks to build profiles of your browsing behaviour across multiple websites.

Data Retention

8.1 799pk retains personal data for the minimum period necessary for the stated purpose, or for such longer period as is required by applicable law or regulatory obligation.

8.2 The following general retention periods apply to the principal data categories held by 799pk:

• Account Registration Data: Retained for the duration of the account relationship and for a period of five (5) years following permanent account closure, to satisfy AML record-keeping obligations.
• KYC Identity Documents: Retained for a minimum of five (5) years from the date of verification, in line with international AML/CFT regulatory standards applicable to gaming operators.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, for regulatory compliance and dispute resolution purposes.
• Gaming Activity Records: Retained for a period of three (3) years from the date of activity, or longer where the records relate to an open dispute or regulatory investigation.
• Customer Support Communications: Retained for two (2) years from the date of the support interaction, unless the communication relates to an unresolved dispute.
• Marketing Consent Records: Retained for the period of consent validity and for one (1) year following withdrawal of consent, to demonstrate compliance with consent requirements.

8.3 Following the expiry of applicable retention periods, personal data is securely and permanently deleted from 799pk systems, or anonymised in a manner that prevents re-identification, in accordance with our documented data deletion schedule.

Your Data Rights

As a 799pk user, you have the following rights in respect of your personal data held by 799pk:

• Right of Access: You have the right to request confirmation of whether 799pk processes personal data about you, and if so, to receive a copy of that data along with information about how it is used. Submit access requests to [email protected] with the subject "Data Access Request."
• Right to Rectification: You have the right to request correction of any personal data about you that is inaccurate or incomplete. Most account profile information can be updated directly within your 799pk account settings. For data that cannot be self-corrected, contact our support team.
• Right to Erasure ("Right to Be Forgotten"): In certain circumstances, you have the right to request deletion of your personal data. This right is subject to exceptions where retention is required for legal compliance, AML obligations, or legitimate dispute resolution. We will assess each erasure request individually and inform you of any applicable exceptions.
• Right to Restriction of Processing: You may request that 799pk restricts processing of your personal data in specific circumstances — for example, while a correction request is being assessed, or where you have objected to processing and we are assessing the grounds for that objection.
• Right to Object: Where 799pk processes your data on the basis of legitimate interests, you have the right to object to that processing. We will assess your objection and cease the processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, contact the 799pk support team via Live Chat or at [email protected]. We will respond to all data rights requests within 30 calendar days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days — in which case we will notify you of the extension and the reason for it.

Data Security Measures

10.1 799pk implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser or mobile device and 799pk servers;
• AES-256 encryption for sensitive data stored at rest, including identity verification documents and financial records;
• Cryptographic password hashing using industry-standard algorithms — your actual password is never stored or visible to 799pk staff;
• Role-based access controls limiting which 799pk staff members can access different categories of user data;
• Multi-factor authentication requirements for all internal access to production systems containing user personal data;
• Regular security audits and penetration testing of the 799pk platform infrastructure;
• Intrusion detection and automated threat monitoring on all 799pk server infrastructure;
• Strict data processor agreements requiring all third-party service providers to maintain equivalent security standards.

10.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 799pk will notify affected users without undue delay and will take immediate steps to contain and remediate the breach. We will cooperate fully with any applicable regulatory investigation arising from a data breach.

10.3 Whilst 799pk takes all reasonable steps to secure your data, no internet-based system is completely immune from the risk of breach. You are strongly encouraged to use a unique, strong password for your 799pk account and to enable login alerts in your account security settings to receive SMS notifications of account access activity.

Children & Minors

11.1 The 799pk platform is strictly restricted to individuals aged 21 years and above. 799pk does not knowingly collect or process personal data from any person below the age of 21.

11.2 Where 799pk becomes aware that personal data has been collected from a person under the age of 21 — whether through the discovery of a falsely completed registration or through other means — all data associated with that registration will be immediately deleted, the account will be permanently closed, and any deposited funds will be returned to the payment source.

11.3 If you are a parent or guardian and you believe that a minor has created a 799pk account using false information, please contact our support team immediately at [email protected]. We treat all such reports as a priority and will investigate and resolve the matter within 24 hours.

Third-Party Links

12.1 The 799pk platform may from time to time contain references to third-party websites or services — for example, information about payment provider mobile apps. 799pk has no control over the privacy practices or content of any third-party website and is not responsible for the data practices of such third parties.

12.2 This Privacy Policy applies solely to data collected by 799pk. If you follow a link from 799pk to any third-party website, you should review that site's privacy policy before providing any personal information. 799pk recommends reviewing the privacy policies of JazzCash and EasyPaisa in respect of data processed through their payment platforms when you use those services to fund your 799pk account.

Changes to This Privacy Policy

13.1 799pk may update this Privacy Policy from time to time to reflect changes in our data practices, changes to applicable law, or changes to the services we provide. Material changes will be communicated to registered users via an on-site notification and, where appropriate, via SMS to your registered Pakistani mobile number, at least seven (7) days before the updated policy takes effect.

13.2 Where a change is required immediately to address a security concern or a legal obligation, 799pk may implement the change with immediate effect and will notify users as soon as reasonably practicable thereafter.

13.3 The "Last Updated" date at the top of this policy indicates the date on which the most recent revision was published. Continued use of the 799pk platform following notification of a policy change constitutes your acceptance of the updated Privacy Policy. If you do not accept the updated policy, you must discontinue your use of the platform.

Contact & Data Protection Enquiries

14.1 For all privacy-related queries, data rights requests, or complaints regarding 799pk's handling of your personal data, please contact us through one of the following channels:

• Live Chat: Available 24/7 directly on the 799pk website. For data rights requests, please state "Data Protection Request" at the start of your chat so the request is routed to the appropriate team member. Average response time: under 5 minutes.
• Email: [email protected] — please use the subject line "Privacy Policy Query" or "Data Rights Request" as appropriate. Substantive responses are provided within 2–4 business hours for general queries, and within 30 calendar days for formal data rights requests.

14.2 Our Pakistani customer support team — available in Urdu and English, seven days a week — is trained to handle data protection enquiries and to escalate formal data rights requests to the 799pk compliance function without delay.

14.3 799pk is committed to resolving all privacy-related complaints directly with the user in the first instance. We encourage you to contact us before escalating any complaint to a regulatory authority, as we believe that the overwhelming majority of concerns can be resolved quickly and fairly through direct communication.